Want to work with SilkStart? Let us know!
Come work with us.
SilkStart is a leading provider of association management software. We help trade, not-for profit, and multi-chapter associations of all sizes.
As a company we offer competitive salaries, an excellent benefits package, and plenty of time off. We want everyone to think and act like owners, so every employee is part of our stock option program meaning you are, in fact, a part owner.
We’re a hardworking, collaborative and results oriented team and we’re looking for fresh new talent to help us take our business to the next level. Please don’t hesitate to reach out to firstname.lastname@example.org if you are interested in an open position or our company in general.
Our Core Values
We believe that if you obsess over the customer, all else will follow. We stand out through the ongoing support we provide our customers. See what they have to say.
Continuous improvement (Kaizen)
We seek to continually learn, develop and grow as individuals and as a company.
We work and play as a team. We value diversity knowing it creates a strong team.
Be the change you seek
We challenge the status quo, value calculated risk taking and constantly look for ways to action change. We believe we can do great things.
We recognize that employees have lives outside of work. We value life balance and will be as flexible as possible as a company.
Currently Available Positions
Client Onboarding Representative
The Client On-boarding Specialist helps customers get up and running. The role encompasses a combination of project management, training, customer and technical support.
What We're Looking For
You’ll be responsible for helping new clients get set up, configured, trained and launched on our software platform.
What You'll be Doing
- This will include a combination of:
- Customer support – working with customers via phone and email everyday.
- Technical support – helping customers import data, map domains, configure settings, and get launched.
- Project management – with website development, application configuration, data import, plus a need to manage multiple concurrent on-boards you’ll need to be detail oriented and well organized.
- You’ll lead customer webinars to demonstrate product features and answer questions, liaise between sales and development to ensure a smooth onboarding process, and continually help look for ways to improve the process.
Gets Things Done. You will have lots of competing priorities, often with unclear or ambiguous information. Onboarding is about being organized and keeping things moving forward, ideally at your pace. Above all else, you’re great at getting stuff done.
Great Attitude. You are willing to roll up your sleeves and do what needs to be done. This isn’t a ‘that’s not my job’ or ‘I don’t know how to do that’ environment. Onboarding involves a lot of different tasks.
Customer Obsession. You’re gifted at solving customer issues and making them feel important. You have a personality coupled with strong communication skills, both verbal and written.
Lots of Hustle. You like a fast paced, results oriented environment.
Self-Directed. You can independently manage your time efficiently and effectively.
Enjoys the odd ping-pong game, board game, or popsicle on the roof top patio.