SilkStart Careers

Want to work with SilkStart? Let us know!

Collage of SilkStart images.

Come work with us.

SilkStart is a leading provider of association management software. We help trade, not-for profit, and multi-chapter associations of all sizes.

As a company we offer competitive salaries, an excellent benefits package, and plenty of time off. We want everyone to think and act like owners, so every employee is part of our stock option program meaning you are, in fact, a part owner.

We’re a hardworking, collaborative and results oriented team and we’re looking for fresh new talent to help us take our business to the next level. Please don’t hesitate to reach out to hr@silkstart.com if you are interested in an open position or our company in general.

Great Office

Conveniently located in downtown Victoria with bike storage, showers, a ping-pong table, and a rooftop patio.

Stock Options

Every employee is part of our stock option plan, meaning you’re a part owner.

Health and Wellness

To stay healthy and balanced we provide medical and dental coverage, a fitness and meditation reimbursement program, and an office dog.

Life Balance

We don't punch clocks. We care about results and offer flexible schedules, and three weeks of paid vacation to start.

Learning & Development

Whether it's purchasing books, taking a class or tackling something new, you should always be learning.

Office Culture

From lawn bowling to board games to bbq’s, we like to play as hard as we work.

Our Core Values

Customer Obsession

We believe that if you obsess over the customer, all else will follow. We stand out through the ongoing support we provide our customers. See what they have to say.

Continuous improvement (Kaizen)

We seek to continually learn, develop and grow as individuals and as a company.

Teamwork

We work and play as a team. We value diversity knowing it creates a strong team.

Be the change you seek

We challenge the status quo, value calculated risk taking and constantly look for ways to action change. We believe we can do great things.

Life balance

We recognize that employees have lives outside of work. We value life balance and will be as flexible as possible as a company.

Currently Available Positions

Client Onboarding Representative

The Role

The Client On-boarding Specialist helps customers get up and running. The role encompasses a combination of project management, training, customer and technical support.

What We're Looking For

You’ll be responsible for helping new clients get set up, configured, trained and launched on our software platform.

What You'll be Doing
  • This will include a combination of:
  • Customer support – working with customers via phone and email everyday.
  • Technical support – helping customers import data, map domains, configure settings, and get launched.
  • Project management – with website development, application configuration, data import, plus a need to manage multiple concurrent on-boards you’ll need to be detail oriented and well organized.
  • You’ll lead customer webinars to demonstrate product features and answer questions, liaise between sales and development to ensure a smooth onboarding process, and continually help look for ways to improve the process.
Must Haves

Gets Things Done. You will have lots of competing priorities, often with unclear or ambiguous information. Onboarding is about being organized and keeping things moving forward, ideally at your pace. Above all else, you’re great at getting stuff done.

Great Attitude. You are willing to roll up your sleeves and do what needs to be done. This isn’t a ‘that’s not my job’ or ‘I don’t know how to do that’ environment. Onboarding involves a lot of different tasks.

Customer Obsession. You’re gifted at solving customer issues and making them feel important. You have a personality coupled with strong communication skills, both verbal and written.

Lots of Hustle. You like a fast paced, results oriented environment.

Self-Directed. You can independently manage your time efficiently and effectively.

Technical Aptitude. Ideally you have some experience working with customers in a technical environment. Some of the tools you will need to learn (ideally you’ve used some before): Salesforce, ZenDesk, Google Business Apps, Olark, Skype, GoToMeeting, Snagit, JIRA, Slack + proficiency in any CMS platforms (e.g. WordPress, Squarespace, Wix) is a bonus, as is experience building websites and/or knowledge of HTML, CSS and Javascript.

Bonus Skills

Enjoys the odd ping-pong game, board game, or popsicle on the roof top patio.

Reach Out
Does this sound like you? If yes, please send a resume and cover letter to hr@silkstart.com. Only shortlisted candidates will be contacted for an interview. Thanks for your interest in SilkStart!