SilkStart Association Management Software

Our Story

Our Founders launched SilkStart in 2010 to provide smaller associations and nonprofits with a better solution for handling the complexity of running their organization. Rather than use multiple pieces of software, we've created one connected software platform. The team and and the product have evolved since then, but the mission is the same - to evolve the way software solutions are designed for, and integrated with, associations.

Think of SilkStart as part WordPress, part Salesforce, part Mailchimp, and part Eventbrite, all in one. With SilkStart, associations don't need to piece together several applications. Instead, SilkStart creates a seamless integration between components through one connected platform. This makes the complexity of running an association much easier, allowing associations to focus on what's most important - providing value to their members.

Our People

The faces and minds behind SilkStart

shaun
Shaun Jamieson
CEO
jamie
Jamie Starke
Lead Developer
Paul Goertzen - Victoria BC - Web Developer
Paul Goertzen
Lead UI Developer
tom
Tom Gogela
Business Development
aaron
Aaron Brook
Account Manager
bond
Michael Coughlin
Founder/CTO

Careers @ SilkStart

Why it pays to work here

Grow, Build, Succeed

SilkStart is a quickly growing startup in Victoria, British Columbia. We are creating organizational software for managing member organizations, and are wrangling our way to the front of the pack. We are committed to using up-to-date technology and innovating whenever possible.

We offer a lot of autonomy, a great team atmosphere with very friendly people, and while we do work hard, we have sane working hours. The benefits are excellent, the location couldn't be better (right downtown!), and opportunities to learn abound.

We look primarily for two qualities: attitude and intelligence. If you think you've got those, and are interested in working with us, feel free to get in touch. Email admin@silkstart.com

Currently Available Positions

Technical Account Manager

The Role

In this start-up role you will have a broad set of responsibilities and directly contribute to the overall success of the company. You will own everything from Account Management, to onboarding new Clients, to updating our social media channels, to creating Help & Newsletter content, and much more.

What You'll be Doing
  • Inbound and outbound communication with current and potential customers.
  • Onboard new customers, and help them become proficient in using SilkStart.
  • Develop and implement Help tools for customers including but not limited to Help documentation, FAQ’s, ‘How-to’ tutorials, webinars, and more.
  • Maintaining our social media channels.
Must Haves
  • Smart. You don’t need a degree but you do need to be smart. We’re going to expect you to quickly learn a lot of new stuff. We’re also going to give you autonomy on several important areas of our business and expect great work.
  • Good Attitude. You are willing to roll up your sleeves and do what needs to be done. This is not a ‘that’s not my job’ or ‘I don’t know how to do that’ environment.
  • Great Communicator. You’re a people person. You have a personality coupled with strong communication skills, both verbal and written. You need to like writing as you’re going to write a lot of stuff.
  • Customer Obsessed. You’re gifted at making customers feel important and you truly want to help them.
  • Lots of Hustle. You like a fast paced, results oriented environment. You possess a strong desire to just get things done. You understand that persistence and hard work are essential ingredients to developing your career.
  • Self-Directed. We expect you to independently manage your time efficiently and effectively.
  • Technical Aptitude. You like new technology and use it in your personal life. You already understand the basics of SaaS, or are willing to learn quickly. Ideally you have some experience working with customers in a technical environment.
  • Proficient Computer Skills. You can type, find stuff online, become proficient in how our product works, learn new technologies and tools, plus whatever else we throw at you.
Bonus Skills
  • Basic working knowledge of any of the following: HMTL, CSS, Javascript.
  • Experience with Support and Sales CRM’s (e.g. Base or Salesforce).
  • Experience with Excel, specifically working with various file formats (e.g. CSV), mapping and importing data.
  • Experience working with associations and other member based groups.
Reach Out
Does this sound like you? If yes, please send a resume and cover letter to admin@silkstart.com. Only shortlisted candidates will be contacted for an interview. Thanks for your interest in SilkStart!