SilkStart Online Education

Administration Management Curriculum

Welcome to SilkStart's Administrative Management Online Education

Learn how to manage single and multi member associations effectively and efficiently with SilkStart’s Administrative Management Online Education.

Enrolment for the Administrative Management Education is recommended for new, experienced, and aspiring administrators to refresh or update their knowledge and skills within growing organizations. Courses can be individually purchased at the catalogue pricing listed below, or all twenty-five lessons can be purchased together for $955.

Course 1: Effective Member Management

The lessons in this module will guide you through the major steps to manage your members successfully and to be able to efficiently record/edit membership payments. Topic lessons include managing how your members are registered, the kinds of membership plans available, how to record and edit payments with plans and various billing types, configuring event registrations for members, customizing what information about members are displayed in their profile, and how to set up company profiles.

Effective Member Management
  • Cost: $149
  • Number of Lessons: 3
  • Duration: Approximately 3 hours
  • Access: 3 Months

Course 1 Lessons

Course 2: Using Communication Options

Communication with your members is essential to successfully managing an association. SilkStart offers the capability of conducting and repeating email campaigns in an organized and efficient manner. In this module you will learn how to launch your own email campaigns and determine campaign was success through reporting various metrics.

Using Communication Options
  • Cost: $149
  • Number of Lessons: 2
  • Duration: Approximately 2 hours
  • Access: 3 Months

Course 2 Lessons

Course 3: Managing Events

Both ticketed and external events can be set up and managed through SilkStart. Through the Event Calendar you will be able to create and fully customize your event pricing, invites, and set various permission levels for members to post events themselves. Each lesson in this module will focus on a particular aspect of customizing your event and will give you the skills to launch well organized events.

Managing Events
  • Cost: $149
  • Number of Lessons: 3
  • Duration: Approximately 3 hours
  • Access: 3 Months

Course 3 Lessons

Course 4: The Member Directory

As an admin, you can decide what kinds of users display in your directory based on their status, plan type, and more. SilkStart features the ability to restrict permissions for privacy, the ability to showcase what data is important in profiles, and how members can engage with one another through messaging features.

The Member Directory
  • Cost: $149
  • Number of Lessons: 1
  • Duration: Approximately 2 hours
  • Access: 3 Months

Course 4 Lessons

Course 5: Processing Payments

SilkStart currently supports the payment gateways Stripe, Authorize.net, Bambora, and PayPal. In this module you will learn how to set up your chosen payment gateway, create customized invoices for your members, and learn how to refund payments. With the flexibility of generating future invoices processing payments will be efficient and orderly making payments to members clear.

Processing Payments
  • Cost: $149
  • Number of Lessons: 2
  • Duration: Approximately 2 hours
  • Access: 3 Months

Course 5 Lessons

Course 6: Optimizing Reporting

The lessons in this module break down the steps needed to build and analyze reports. As an admin you will be able to export and group data to review what trends and behavior is common among your members. SilkStart features pre-made reports that are commonly used in business practices and are all fully accessible to you as an administrator.

Optimizing Reporting
  • Cost: $149
  • Number of Lessons: 2
  • Duration: Approximately 3 hours
  • Access: 3 Months

Course 6 Lessons

Course 7: Using Applications

Administrators will have access to a variety of applications to customize pages and to engage members in conversation. In this module you will learn how to enable and use the features of a Job Board, engage your members in topics discussed in blogs, share documents among your members, and showcase your sponsors.

Using Applications
  • Cost: $149
  • Number of Lessons: 5
  • Duration: Approximately 5 hours
  • Access: 3 Months

Course 7 Lessons

Course 8: Customizing Your Web Design

Displaying content and images have never been easier. SilkStart features the ability to fully customize pages to your organization’s needs. In this module you will learn how to use the WYSIWYG editor, embed Google Maps, display videos and image specific to your organization, configure the colors of your page, and much more.

Customizing Your Web Design
  • Cost: $149
  • Number of Lessons: 5
  • Duration: Approximately 5 hours
  • Access: 3 Months

Course 8 Lessons

Course 9: Importer and Integrations

Integrating social media accounts with a member account helps make logging in more convenient for your members. SilkStart features the capabilities to connect social media accounts and gives members the ability to share SilkStart content directly to their social media. In this module we will go over the steps to link member accounts and the challenges that can arise with importing data.

Importer and Integrations
  • Cost: $149
  • Number of Lessons: 1
  • Duration: Approximately 1 hour
  • Access: 3 Months

Course 9 Lessons

Course 10: Privacy and Security

As an organization that potentially collects personal data from an individual it is essential that administrators comprehend privacy laws and enforce security measures to protect the organization and its members. Within this module you will learn the purpose of the consent field when collecting user data, how credit card security is handled, and what recommendations are suggested when modifying password requirements.

Privacy and Security
  • Cost: $149
  • Number of Lessons: 1
  • Duration: Approx. 20 minutes
  • Access: 3 Months

Course 10 Lessons